IN-STORE CREDIT & EXCHANGES
- Any purchase or deposit is subject only to a merchandise exchange or in-store credit within seven days. We do not provide refunds.
- For all in-store credits and exchanges, we do not refund the cost of shipping, unless we have sent an item in error.
- Engraved and/or personalized products (including initials, lettering, and custom sizes) are final sale and cannot be exchanged/returned for store credit.
- All purchased items that are not in original condition, will not be eligible for in-store credit or exchanges.
- Freddy's Certified Diamonds & Fine Jewelry reserves the right to refuse any in-store credit/exchange of any item that does not meet the above requirements.
- Special orders are non-refundable and non-exchangeable.
RING SIZING POLICY
- With the purchase of any engagement ring, one free sizing is included.
- Your free sizing is eligible for up to six months from the original purchase date
- Any sizing requirements thereafter will be subject to a charge.
DIAMOND UPGRADE POLICY
- All natural, certified diamonds are eligible for an upgrade.
- You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
- The price of the new diamond must be at least twice the price of your original diamond.
- Your diamond must be in its original condition with the original diamond grading report.
- Lab Grown Diamonds are not eligible for upgrades, returns, or exchanges.
DIAMOND CERTIFICATE & INSURANCE
- All center natural diamond engagement rings will be provided with its corresponding certificate and detailed appraisal for insurance purposes.
- All center lab-grown diamond engagement rings will be provided with its corresponding certificate and detailed appraisal for insurance purposes.
- All center uncertified diamond engagement rings will be provided with a detailed appraisal for insurance purposes.
- All colored gemstones used in the center for an engagement ring will be provided with a detailed appraisal and/or its corresponding certificate if it provides for.
All other items:
- An appraisal will be provided for insurance purposes upon request.
- Freddy's Certified Diamonds & Fine Jewelry does not provide insurance but will provide a recommendation for jewelry insurance.
Online payments are accepted via Visa, MasterCard, Discover, and American Express. Payment will be processed in full at the time order is placed, regardless of lead time. Once the order is placed, it will be committed to on your behalf and the production process begins. All sales are final.
Sales tax is calculated based on the consumers address in which that state requires our business to collect and remit.